1. Quotes and Proposals

All quotes and proposals are valid for 90 days from the date of issue.

2. Pricing & Taxes

All prices are exclusive of applicable taxes and shipping charges, which will be calculated at the time of invoicing. Any taxes or shipping charges shown are only provided as estimates. POWERCHARGE reserves the right to adjust pricing at any time prior to shipment in response to factors beyond our control, including but not limited to changes in tariffs, regulatory requirements, supply chain disruptions, fluctuations in shipping costs, or other market conditions impacting the cost of goods or delivery.

3. Payment Terms

• A 25% deposit is required on all orders unless otherwise stated in writing by POWERCHARGE. A higher deposit may be required on non-stock items, special order products, or items requiring custom modifications.

• For first-time buyers, deliveries are processed on a pre-payment basis. All other orders are subject to Net 30-day payment terms.

• Late payments will incur interest charges at a rate of 2% per month.

4. Delivery & Shipping

4.1 Delivery

The customer must accept delivery of equipment during normal business hours. Failure to do so may result in additional costs, including but not limited to storage and freight charges, which will be billed in accordance with POWERCHARGE's standard rates or applicable local charges. Once an order is confirmed by the buyer, POWERCHARGE will process it in a timely manner. For non-stock items, special order products, or items requiring custom modifications, extended lead times may apply.

4.2 Back-Ordered & Out-of-Stock Items

If an item is out of stock or on back order, POWERCHARGE will notify the customer as soon as possible with an estimated availability date. POWERCHARGE will provide updates regarding revised delivery timelines and offer alternative product options if available. Orders containing both in-stock and back-ordered items may be shipped separately at the customer's request, subject to additional shipping charges.

POWERCHARGE is not responsible for delays caused by third-party manufacturers or supply chain disruptions but will make every effort to minimize any inconvenience to the customer.

4.3 Shipping Terms

All shipments are made on an FOB Shipping Point (Origin) basis with Freight Prepaid and Charged Back to the customer. POWERCHARGE will select the shipping carrier at its discretion. Customers who prefer to arrange their own shipping must inform POWERCHARGE before order confirmation to ensure proper coordination of logistics and pickup schedules.

5. Return & RMA Policy

5.1 Return Policy

POWERCHARGE, at its sole discretion, may accept returns for eligible chargers, hardware, and accessories, subject to the following conditions:

• The return request must be made within 90 days of receiving the product.

• Items must be in new, unused, and saleable condition, and in original packaging.

• A 30% restocking fee will be applied to all eligible returns.

• The customer is responsible for all return shipping costs.

• For all return inquiries, customers must contact POWERCHARGE to confirm eligibility and to obtain a Return Merchandise Authorization (RMA) number prior to shipping any product back to POWERCHARGE. Unauthorized returns will not be accepted or credited. Credit will be granted only after POWERCHARGE inspects and verifies the returned merchandise.

5.2 Non-Returnable Items

The following items are not eligible for return:

• All DC Fast Chargers (DCFCs)

• Software and subscriptions

• Special order or non-inventory items

6. Warranty

POWERCHARGE warrants its Electric Vehicle Supply Equipment (EVSE) against defects in materials and workmanship for a minimum of twenty-four (24) months from the date of invoice. Warranty periods vary by hardware model, and extensions may be available at additional cost. POWERCHARGE warrants its non-EVSE equipment against defects in materials and workmanship for a period of twelve (12) months from the date of invoice.

During the warranty period, POWERCHARGE will, at its sole discretion, repair or replace defective equipment. Warranty services may be performed at a location determined by POWERCHARGE and may include temporary patches, solutions, or usage restrictions.

This warranty does not cover defects or damages resulting from improper handling, installation, storage, misuse, unauthorized modifications, or external factors beyond POWERCHARGE's control. POWERCHARGE does not warrant that the equipment will operate without interruption or error.